Effective Date: September 22, 2023
Welcome to Thaaja, brought to you by Seqtto Software Solutions Pvt. Ltd. We are delighted to serve you with the finest organic food and dairy items. Your satisfaction is our top priority, and we are committed to providing you with a hassle-free shopping experience. In the event that you need to make a refund or cancellation, please read our policy below:
Quality Assurance: We take the utmost care to ensure the quality and freshness of our organic products. If you receive items that are damaged, spoiled, or not up to your satisfaction, please contact our customer support team within 12 hours of receiving your order.
Refund Eligibility: To be eligible for a refund, you must provide valid proof of purchase, such as your order number and clear photographs or video of the damaged or unsatisfactory items. Once we receive your request, our team will review it and process your refund if it meets our criteria.
Refund Process: Refunds will be processed within 4–7 business days from the date of approval. We will credit the refund to the original payment method used during the purchase or any other mode of payment if possible.
Order Cancellation: You may cancel your order before it is dispatched from our warehouse. To cancel an order, please log in to your Thaaja account or contact our customer support team. Refunds for canceled orders will be processed as per our refund policy.
Subscription Cancellation: If you have subscribed to our recurring delivery service and wish to cancel it, you can do so by accessing your account settings. Cancellations must be made at least 24 hours before the next scheduled delivery to avoid charges.
If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your experience with Thaaja remains exceptional.
Thaaja Corporate Office:
H.No. 25-53-3, A.S. Rao Nagar,
Anandhbagh, Malkajigiri, 500047
Thank you for choosing Thaaja for your organic food and dairy needs. We appreciate your trust in us and look forward to serving you with the best quality products and customer service.
Please note that this policy is subject to change, and any updates will be reflected on our website and app.